Grand Junction, Colorado
Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Value for money

Update by user Dec 28, 2018

I still haven’t heard anything from them and don’t know who to contact to report them. I paid 500.00 which they are supposed to send me.

They kept telling me they hadn’t received the damage report but that was last month and haven’t heard anything since. I think it’s just a stalling tactic and can’t believe the rental company wouldn’t want to get the rental car fixed as soon as possible.

I wish I could find their headquarters so I could contact their CEO. I think they are avoiding paying the 500.00

Original review posted by user Nov 27, 2018

I rented a car in October and purchased insurance through Aon. The car had minor damage and I sent 10 pages of documents 3 weeks ago which they requested and they are still asking for the same information.

Employees are act like they have better things to do than talk to me.

When I call I either get put on hold, disconnected or transferred.

There is no point in asking them to call because I will just get the run around. Hopefully in March or April this can be resolved and I can get my 500.00 back.

Product or Service Mentioned: Aon Claim.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

Aon Cons: Way they kept my money, Very slow processing, Very bad, Pompous attitude, Entire aon claims process including aon customer service.

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