We booked a cruise with Carnival Cruise Lines in February. While waiting for for our connecting flight in Orlando, a TSA officer committed suicide by jumping off a balcony of the Hyatt Hotel which connects by an Atrium of the airport.
Passengers waiting to be checked in ran from the scene and raced past checkpoints. This caused a security breach and total Airport lockdown. Every one was required to go back to security to be re-checked. This was approximately 11,000 people. It took 4 hours to get every one out of the airport before re-scanning could begin.
By the time we made it back to Southwest gate area (2:30 pm) we were supposed to be boarding our Cruise ship in Ft. Lauderdale. The ship was leaving port at 3 pm. We called Carnival and explained the situation and asked that they hold the ship. They said no.
We filed a claim with Aon on the basis of a “security breach” and Airport shutdown in Orlando. We were denied a refund.
We are currently refining a claim. I’m sure that TSA suicide is not specifically mentioned in the Insurance Policy, but we missed our Cruise through no fault of our own and I think we should be reimbursed.
Product or Service Mentioned: Aon Claim.