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Travel claim denied. Aon travel insurance through Celebrity Cruise Line. They have a “waiver program” that does not give a refund if you cancel trip due to a condition that presents itself or worsens causing one to seek diagnosis, treatment, etc. during 60 days before...
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#1364559
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My son and I traveled to Fiji for 3 weeks and my Travel Agency, LIBERTY TRAVEL, 1680 US Highway 22, Watchung, New Jersey 07069 highly recommended this AON as a reputable travel insurance company. On our trip , we experienced travel delays, trip interruption, (as we...
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1.0
I liked
  • When i thought we were covered
I didn't like
  • I have yet to find a reason why anyone would need this service
  • When they lied to us
  • Insurance scam and customer rip off
#1362338
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September 9, 2018 we were supposed to go on a cruise to Bermuda. We purchased travel insurance from AON thru The Carnival Cruise website. And because of Hurricane Florence, they had to change the cruise to another area that we had already been, at the last minute. So I...
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Anonymous
Kathy gotcher

Be sure to go to your state attorney general to report this. Had similar circumstance only to have them deny claim and steal 5200.00 they are common thieves. If there was ever...

1.0
#1361173
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I submitted a claim under a travel policy (AIG). I explained that the priority of a trip associated with a terminally ill relative out-weighed our ability to present on the trip which was cancelled. Aon Affinity (underwriter National Union Fire Insurance Company of...
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1.0
#1359913
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BEWARE BEWARE,BEWARE ...AON /Affinity does not provide trip protection foranything.............................. what to do.....file a complaint with Consumer Affairs in your state,file a complaint with the Better Business Bureau and lastly small claims court. (There...
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Anonymous
Anonymous

Sounds like you didn’t read the policy before you purchased it and are unhappy now after the fact that it doesn’t cover your situation - in the future I’d recommend understand...

I didn't like
  • Everything about the experience
  • Being cheated out of money paid to celebrity cruise
#1357901
Reply to reviews
Yes' no compassion' aon is a scam. No purchased any insurance to aon affinity' they lie only carnival cruise and aon want y money
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Anonymous
Anonymous

The have no common sense or compassion. This company is a joke. They think only 8 reasons will get you a refund. Sometimes people have serious things that come up. I hope they...

#1356395
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My employer has sold my name, address, phone number and birth date to this company, and several others. I do not need, nor want calls that attempt to sell me insurance, or other products. Just because I go to work for a company does not give them the legal right to...
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#1353789
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Two emails, no response and an hour hold on phone to follow up on claim with no response. I would say customer service so far is the worst I have experienced from any insurance carrier. They need to up there game and staff for phone calls or call backs in this day and...
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2.0
I didn't like
  • Customer service followup is poor
#1353669
Reply to reviews

They lied to me. I had to cancel my cruise due to doctors orders after finding out I was pregnant. The Zika virus is a real threat even though they don't think it is. The claims representative lied to me and told me my claim would be approved if the doctor's office...
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Anonymous
Anonymous

can' get through to anyone to check status of claims, processing time is undeniably the worst!

#1351885
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Signed up for a trip to Italy with Road Scholar paid 476 for insurance, I was told I could cancel for any reason. 3 months later late April had a bad fall on my deck steps and broke my right foot and injured my knee and my left foot. In hopes that I thought I would...
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1.0
I didn't like
  • Make every effort to deny my claim
#1349993
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