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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

MY home flooded Easter weekend while I was away. A plastic fitting gave out and I had over $100,000 in damages. I had purchased leisure care-Aon travel insurance at the recommendation of Cruise One my travel agent. After both of my adjusters sent the company letters stating that it was a catastrophic flood and my house is uninhabitable they denied my claim saying it was not a natural disaster. They were awful!
Most Helpful
Aon - TSA Suicide
We booked a cruise with Carnival Cruise Lines in February. While waiting for for our connecting flight in Orlando, a TSA officer committed suicide by jumping off a balcony of the Hyatt Hotel which connects by an Atrium of the airport. Passengers waiting to be checked...
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9 comments
Anonymous
#1673638

I won’t use AON again, that’s for sure. They take ETERNITY!! I’ll gladly pay more for insurance to a better, more prompt company!

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Review
#1506806 Review #1506806 is a subjective opinion of poster.
Service

Aon - Excellent experience!

5.0
Details
Instead of a negative review, here's a positive one! Our trip to Walt Disney World was cut short due to Hurricane Dorian. Managed to get a flight out a few days earlier than plan. Our original flight from Orlando turned out to get cancelled. Filed a claim with Aon online the day we arrived home 08/31/2019. Took a couple of weeks for the status to change from Assigned to an agent to In-progress. Received an email from Aon 4 days ago (10/08/2019) that our claim was approved and check would be cut in 2 business days. Check arrived today 10/12/2019. As long as your documentation is good, I see no issues with them issuing the refund. Good job Aon! (I understand the negative reviews, but as long as everything is in order, there should be no problems!)
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Review
#1678449 Review #1678449 is a subjective opinion of poster.
Service
Reason of review
Exactly as described/ advertised

AON is a FRAUD

1.0
Details
AON Insurance is a total fraud.
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Review
#1675557 Review #1675557 is a subjective opinion of poster.
I believe Travel Insurance is GREAT and I can not stress this enough, it is all in the policies REQUEST AND READ YOUR POLICIES PRIOR TO PURCHASING!!!! You can call AON and get a policy emailed to you prior to purchasing even though it seems like "legal gibberish" Also...
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Review
#1675122 Review #1675122 is a subjective opinion of poster.
Cons
  • Website needs work
Tags
  • Travel Insurance

Aon - How long is this travesty going to last?

1.0
Details
You are dragging this on and on. you keep saying you are contacting more and more doctors. YOU do not believe anything I have tried to tell you. Do I have to die to prove to you what I have said is true? No, I have not bee back to the doctor that replaced both my knees. I can only walk with a cane and both knees are beyond doing anymore for them. Even with a cane, I can only walk a short distance. When I took out your ins. it was to protect me against anything like this happening AND IT DID. What more do you want???????????
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Review
#1674825 Review #1674825 is a subjective opinion of poster.
Cons
  • Do not deliver what they promise
  • Service is very bad
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • SCAMMING PEOPLE

Aon - Open heart sur

Update by user Oct 01

Did you get my text about open-heart surgery

Original review posted by user Oct 01

I had open heart surgery before a trip. to New England and I'd like to know if you got my form.
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Review
#1669083 Review #1669083 is a subjective opinion of poster.
Cons
  • Runaround with claim service designed to wear you down
  • Entire aon claims process including aon customer service
Tags
  • Horrible Phone Customer Service

Aon in Columbia, Maryland - Gave me an internet address to send more info--wont work

1.6
Details

Update by user Oct 03

nothing has happened yet

Original review posted by user Sep 29

I got a letter asking for my medicare turn down which I am still waiting for. Got a letter saying its been 2 months closing your case if they dont hear from me. I sent note saying I haven't heard from medicare, yet and then I have to get 2ndary insurance to say "no" then they say no. This company knows medicare will not cover out of country medical expenses. I sent my note using the same address they emailed to me and my email was kicked back to me. I cant reach them!!!!! GRRRRRR.....
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2 comments
Anonymous
#1759263

or if you have your open claim go to aontravelcalim.com the website click on i have already filed a claim then type in your ref # and last name it will let you upload the documents at that point. Also your claim is never truly closed even when you receive that letter they are just waiting for that other information

Anonymous
#1759262

email to myclaimforms@aon.com

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Review
#1667309 Review #1667309 is a subjective opinion of poster.
Pros
  • I have no way to contact them by email
Reason of review
Poor customer service
Loss
$700
Preferred solution
Deliver product or service ordered
1.0
Details
Planned a trip for me, my sister, and my niece. 2 days prior, I developed a terrible ear infection, lost my equilibrium, and ruptured my ear drum. Canceled the cruise, went home, got in to my doctor as soon as possible. The first appointment available was Friday at...
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Review
#1665878 Review #1665878 is a subjective opinion of poster.
Cons
  • Service is very bad
  • Needed services not provided
  • Runaround with claims to refuse refund or claim
Reason of review
Not as described/ advertised
Loss
$1200
Preferred solution
Deliver product or service ordered
Tags
  • Scam
  • Aon Sucks

AON said "that is not Trip delay"

1.0
Details
My husband and I got a LAND AND SEA cruise with Royal Caribbean, 4 nights at Bahamas and 4 nights at Universal Orlando Resort, including hotel in the resort with early admissions to parks and transportation. My husband got sick and we didn't use the Universal Orlando package and we paid extra flight fees in order to come back to California, to our home. The AON insurance person said: "IT is not a delay trip, or cancellation", so , it is not a claim, My husband is 88 years old, this one was a trip dreamed for long time. What kind of company is AON, for God's sake?
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1 comment
Anonymous
#1759264

it would have fallen under trip interruption, refile

Review
#1653199 Review #1653199 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund
Resolved
2.2
Details

Update by user Sep 17

09/17/19 After AON management review of my claim for the omitted $12.84 lunch on my delay day, a check has been received for the amount.

Original review posted by user Sep 11

I had a trip delay post a return from a cruise in Miami on 07/13/19 to 07/14/19 due to Hurricane Barry which prevented all airlines...
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Review
#1650875 Review #1650875 is a subjective opinion of poster.

Contact Aon Customer Service

Mailing Address:
122 Leadenhall Street
London, Greater London EC3V 4AN
United Kingdom
Phone:
+44 207 623 5500
All Aon Contacts

Aon - Incompetent

1.0
Details
I have a HRA administered by this company. The remaining balance for this year has not been posted to my account for reimbursement. Called today and nobody knows why. Agent said he has to create a case file for them to look into it.
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Review
#1650327 Review #1650327 is a subjective opinion of poster.
Cons
  • Being denied reimbursement with lies
  • Denied reimbursement
Reason of review
Poor customer service
Loss
$1145
Preferred solution
Deliver product or service ordered
Tags
  • Worst Company Around