I had to cancel my cruise due to the illness of my mother. I turned in my paperwork as it is stated in the travel claim information.
Although it took about a month to get resolved, they were very kind.
Initially I was only refunded a portion, but when I spoke to the person who works on the claims, he was more than understanding and resolved my claim with the rest of the money.
Product or Service Mentioned: Aon Travel Policy Claim.
Reason of review: Good customer service.