Not resolved
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Value for money

Bought 2 tickets, only used one because the other person was transferred to another state for their job. AON refused the claim and said that didn't count as termination or layoff.

I went back and forth with them for 7 weeks and they kept saying that no where in their written policy does it say that they are responsible to pay me back. DO NOT FALL FOR THIS SCAM!

These people assume that you will not have the time or patience to jump through all of their hoops to get your money back. Shame on Spirit Airlines for teaming up with such a disreputable firm.

Product or Service Mentioned: Aon Travel Insurance.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $200.

Preferred solution: Full refund.

Aon Cons: Trip cancellation policy is a scam.

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