My wife and I recently took her elderly mother, (81 yoa), on a trip of a lifetime for her birthday, but on our return trip home, she became very ill and could not complete the final leg of her flight back home.
We did purchase trip interruption insurance through Expedia, which was apparently underwritten by AON.
It was our understanding that due to the circumstances of her not being able to complete the trip, that her final flight leg would be reimbursed.
We ended up having to take her to the urgent care center and it was determined that she had bronchitis and influenza....therefore unable to travel by air.
We submitted all of the required documentation that was requested by AON, but recently got a letter of denial.
We called AON to find out why our $152.80 would not be reimbursed. It was at this time that we were finally informed that the costs that could be reimbursed for the trip interruption insurance were any additional costs incurred to get her home. She ended up being sick for nearly 2 more weeks and it was decided that her granddaughter would drive over from California to drive her home. She was still sick at the time and we had no intentions of putting her on a flight and possibly expose others to her illness.
When we initially contacted AON to submit a claim, they were told up front exactly what the issue was. At NO time did anyone ever inform us that her cost of the plane ticket and baggage fee would not be covered....they just kept asking for more information.
My words cannot express the utter dissapointment we have in your company at this time. We feel your services are not very well explained and we will never recommend your trip or any other of your services to anyone.
Product or Service Mentioned: Aon Travel Policy Claim.
Reason of review: Poor customer service.
Monetary Loss: $153.
Preferred solution: Full refund.
Aon Cons: Insurance scam and customer rip off.