Product: Aon Travel Policy Claim Clear all filters (91 of 91 reviews match)
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1.0
Details
Signed up for a trip to Italy with Road Scholar paid 476 for insurance, I was told I could cancel for any reason. 3 months later late April had a bad fall on my deck steps and broke my right foot and injured my knee and my left foot. In hopes that I thought I would...
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Review
#1349993 Review #1349993 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Cons
  • Make every effort to deny my claim
Reason of review
Not as described/ advertised
Loss
$4100
Preferred solution
Full refund
After having no reply for 3 months we contacted AON and was advised that no documentation had been provided. The whole claim package was once again submitted. On contacting them today (9/4/18) I was advised that a claim form was not received. After raising a ruckus I...
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Review
#1346632 Review #1346632 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Reason of review
Poor customer service

Aon - Stay away. Do not waste your money.

Our trip was interrupted due to emergency medical conditions. Aon did not pay us back a penny.They are changing their rules on the go.Please do yourself a favor and buy trusted insurance protection instead.
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Review
#1346454 Review #1346454 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Reason of review
Problems with payment
My husband and I had to cancel a cruise due to a medical issue of my husband's which arose about a month before our departure date. We provided all the proper claim forms as well as doctor's documentation. The company tried to say the medical problem was preexisting....
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Review
#1341768 Review #1341768 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Reason of review
Poor customer service
Loss
$1374
Preferred solution
Full refund
Booked cruise in December and bought Anon ripoff insurance. In May, my husband was diagnosed with brain cancer. I filled out all the forms and sent in request. One form was followed by another and another...demands for personal information and for the right to my...
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Review
#1340884 Review #1340884 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Reason of review
Bad quality
Loss
$4000
Preferred solution
Full refund
My husband and I have traveled to over 60 countries world wide, and have ALWAYS purchased travel insurance. We have NEVER had to file a claim prior to this, because there was nothing that ever happened to interfere with or interrupt our plans. We, apparently have been...
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Review
#1335833 Review #1335833 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Reason of review
Good customer service
1.8
Details
Did not honor the trip protection, Would never buy again. Amazingly this was for a senior citizen who had a doctor's note instructing him not to travel. They of course found a loophole and denied the claim. Beware all buyers. This involved a male in his early 80's who...
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Review
#1307184 Review #1307184 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Pros
  • Umm
  • When i thought we were covered
Cons
  • When they lied to us
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution
I recently cancelled a flight due to me being pregnant and being high risk and having complications. This company is giving me the run around and I provided a doctors note and now they want my doctor to fill out a attending physician's statement and give every little...
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1 comment
Anonymous
#1509787

Pregnancy is not a sickness. It's not unforeseen. And it's preventable.

Review
#1262692 Review #1262692 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Cons
  • Description of coverage is a scam
  • Claims process entire experience
  • Everything about the experience
Reason of review
Return, Exchange or Cancellation Policy
Loss
$84
Preferred solution
Full refund
Tags
  • Terrible Customer Service
  • Rip Off
4.6
Details
I had to cancel my cruise due to the illness of my mother. I turned in my paperwork as it is stated in the travel claim information. Although it took about a month to get resolved, they were very kind. Initially I was only refunded a portion, but when I spoke to the...
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1 comment
Anonymous
#1559220

You are lucky. The strings of bad experience do not match your claim

Review
#1261707 Review #1261707 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Reason of review
Good customer service
1.0
Details
We did purchase trip interruption insurance through Expedia, which was apparently underwritten by AON. It was our understanding that due to the circumstances of her not being able to complete the trip, that her final flight leg would be reimbursed. We ended up having...
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Review
#1253765 Review #1253765 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Cons
  • Insurance scam and customer rip off
Reason of review
Poor customer service
Loss
$153
Preferred solution
Full refund