Product: Aon Travel Policy Claim Clear all filters (91 of 91 reviews match)
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Aon in Paris, Texas - Waste of Money

In order for Aon to consider your claim for medical reasons, you will have to provide a bunch of personal health related information that is none of their business and your physician is not interested in providing. I would never purchase again.
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Review
#1481791 Review #1481791 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Reason of review
Poor customer service

Aon - Terrible Company

1.0
Details
I signed up with Anon through Road Scholar. I had heart issues and was not able to take a Road Scholar trip. Road Scholar refunded their portion of the trip fee quickly. It has been FIVE weeks and all my Anon claim says online is that it is "in progress". It has said this for four of the five weeks. I call them and they are polite but won't let me talk with a supervisor and now they tell me it might be two more weeks. This company has a terrible work ethic. The services are nothing like what is advertised.
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Review
#1476305 Review #1476305 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Cons
  • Very slow processing
  • Lack of urgency to process a claim
Reason of review
Bad quality
Loss
$1700
Preferred solution
Full refund

Travelocity Aon Affinity travel insurance scam

1.0
Details
2015- Purchased travel flight insurance before spinal cyst immobilized me. Cancelled flight. Had neurosurgery. Aon Affinity refused to reimburse flights after documents, MRI, physician documents, numerous phone calls and letters sent to N.Y. Headquarters and Travelocity. Still have not reimbursed me. Geralyn McGee
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Review
#1455069 Review #1455069 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Cons
  • Way they kept my money
Reason of review
Refusal to refund airline tickets per promise by Claims Examiner
Loss
$500
Preferred solution
Full refund
Tags
  • Rip Off

Aon - Unfair

1.0
Details
Unexpected pregnancy and my doctor ordered me to cancel my cruise due to Zika Virus. I gave them a doctors note and refused to refund. They didn’t care about my health of my unborn child and that Zika Virus isn’t a reasonable excuse to cancel a cruise
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Review
#1446032 Review #1446032 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Reason of review
Problems with payment

Aon in Boston, Massachusetts - Celebrity Cruise on Millinium delay due to weather.

I filed my claim for reimbursemental most a year ago on our Asian from Hingkong to Shanghai early this year. Our ship was delayed docking at the port of Shanghai, unorganized Celebrity staff misplaced our luggage, and missed my flight to Los Angeles. I had to stay overnight at the Shanghai airport a date dinner and breakfast. It is not much, less than $500.00, which includes air penalty, hotel and meals.I submitted o receipt but the Visa statement of charges. They kept on asking receipts. Don’t buy the insurance from them. It is a Scam, they just want your premium money. That will be my first and last cruise with Celebrity. I am an Elite at Princess and Platinum on. Oth NCL & Carnival. Virgil M Payawal
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Review
#1424981 Review #1424981 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Cons
  • Insurance scam and customer rip off
Reason of review
Problems with payment
Loss
$450
Preferred solution
Full refund
I have called AON several times for the status and each time they say call back the following week. This has happened several times. Today they said to check back with them in 2 weeks if I don't hear from them before that. There has been no information about the...
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4 comments
RedSaintBernard508
#1604055

Happening to us right now. Booked with Norwegian on a cruise out of Barcelona.

I cancelled because we evacuated from hurricane Michael. Our town was destroyed.

Delta and Marriott gave us our money back right away! 2000.00 dollars down the drain!

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Review
#1381947 Review #1381947 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Reason of review
Poor customer service
4.9
Details
I filed my claim through Aon, and received my money within two months. As annoying as it was that it took so long, I was not denied, and was reimbursed in checks. If you read the insurance policy, it will tell you what it covers. If you file a claim for a circumstance...
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Review
#1374694 Review #1374694 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Reason of review
Fast order processing
1.0
Details
We purchased travel insurance from AON thru The Carnival Cruise website. And because of Hurricane Florence, they had to change the cruise to another area that we had already been, at the last minute. So I tried to use the travel insurance and was denied, when I was...
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2 comments
Anonymous
#1699672

Awful I hope you did sue them? What about a class action suite?

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Review
#1361173 Review #1361173 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Reason of review
Poor customer service
1.0
Details
I submitted a claim under a travel policy (AIG). I explained that the priority of a trip associated with a terminally ill relative out-weighed our ability to present on the trip which was cancelled. Aon Affinity (underwriter National Union Fire Insurance Company of...
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Review
#1359913 Review #1359913 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Reason of review
Discouraged and frustrated that this can't be resolved some other way
Loss
$300
Preferred solution
Allow claim to proceed with the proofs of illness that I suggested to the Aon representative
2.0
Details
Two emails, no response and an hour hold on phone to follow up on claim with no response. I would say customer service so far is the worst I have experienced from any insurance carrier. They need to up there game and staff for phone calls or call backs in this day and...
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Review
#1353669 Review #1353669 is a subjective opinion of poster.
Service
Aon Travel Policy Claim
Cons
  • Customer service followup is poor
Reason of review
Poor customer service
Loss
$3900
Preferred solution
Full refund