Manufacturer: Aon Category: Claims Clear all filters (30 of 30 reviews match)
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I do not know why Travelocity is doing business with AON, it will hurt their reputation. It is totally misleading statement as "Cancellation plan". Even before cancelling my ticket, I have visited their website and check for an acceptable excuse in order to get the...
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Aon
Product
Aon Travel Policy Claim
#1103791
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I contacted Aon and I was emailed a form to be signed by a physician. No problem. Not only was it completed & signed by the MD. Once received, Aon approved my claim. Great, right?... Not really. Aon headquarters is in New York so why does it take them over 20 days to...
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1.3
Aon
Product
Aon Travel Policy Claim
I didn't like
  • Runaround with claim service designed to wear you down
  • Representative witheld vital information
#1102344
Reply to reviews
must make application to obtain application.very detailed hard to complete when you receive. states EITHER doctors note OR fill out preform application request form with SAME info. HOWEVER, when you receive, it asks for different medical info and again Dr's signature....
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1.0
Product
Aon Travel Policy Claim
I didn't like
  • Runaround with claim service designed to wear you down
#1099409
Reply to reviews

Do not BUY from AON

#1099498
1.0
Details
April 2017 i purchased a cruise to Europe and went with Norwegian's preferred travel insurance. BIG MISTAKE. They want your entire medical history so they can deny your claim no matter what. The insurance post states COVER FOR ANY REASON is false advertising. Find another reasonable company not this one. They are scammers and will definitely be denied for any reason.
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Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Aon - HORRIBLE

#1086298
1.0
Details
Stay away!!!! They are theifts. We purchased this travel indurance dpoke to customer service crossed all our T's and dotted our I's. They rejected our claim and stole our money and believe me we read the fineprint.
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Aon Travel Policy Claim Review

#1038835
1.0
Details
Nightmare. Did not honor the insurance coverage even with a physician note. Customer service lousy and can care less. Like you owe them money attitude. Just rude.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Aon Travel Policy Claim Review

#1032482
5.0
Details
A week ago I said that buying this travel insurance through Expedia was a joke and how they said they couldn't find my claim that I faxed over. I TAKE IT BACK! They Actually paid for damages to my rental vehicle. I would buy the policy again.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Aon - HORRIBLE - WHAT A RIP OFF
If at all possible do not pay for travel insurance if the company is AON Affinity. I made reservations to visit my Mom in Eastern Texas for the Labor Day Weekend. The reservation was made 2 weeks prior. I bought the travel insurance because you just never know what...
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Aon
Product
Aon Travel Policy Claim
I didn't like
  • Denied claim - asked that i call the airlines and get a waiver
  • Hurricane was not a good enough reason to cancel flight
  • Runaround with claim service designed to wear you down
#1097736
Reply to reviews
I purchased travel protection on the roundtrip via Expedia for a United Airlines ticket for my son who had to travel from Seattle to Virginia to attend school.The school's updated schedule sent after the ticket purchase required me to make a change in the travel dates....
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Aon
Product
Aon Travel Policy Claim
I didn't like
  • Claim denied with flowery language to do so
#1095767
Reply to reviews
I explained this to AON Affinity and was denied reimbursement. That was fine - I can figure it out. What is not fine is how they minimized my situation by saying "your friend's inability to take a day off isn't a real claim." I interpreted that as I was being mocked...
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1.0
Product
Aon Travel Policy Claim
#1092338
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Aon denied claim due to pre-existing condition. They'll have carnival send me a voucher for 75% value for future cruise. Hello? If I could GO ON A CRUISE I WOULD BE GOING ON THE ONE I BOOKED!!! They do not send you the "fine print " with exclusions until AFTER they...
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1.0
Aon
Product
Aon Travel Policy Claim
#1088510
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I was told that there was no refund for the flight but THE INSURANCE COMPANY AON would be able to help. Well you have to meet certain criteria in order for this to be done. I wish I had booked with Southwest Airlines at least there you won't get screwed out of your...
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Product
Aon Travel Policy Claim
#1086782
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Sent documents from two (2) Doctors, one Oncologist, and one Cardiologist.Chemotherapy has caused congestive Heart Failure. The 6 pills in the morning and 7 in evenings are causing dizziness and disorientation at times, which can't be predicted, as well as other...
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1.0
Aon
Product
Aon Travel Policy Claim
#1084483
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I purchased travel insurance through Aon for a trip to Ireland. Our plane was delayed, so we had to get an extra night's hotel, and then lost out on a prepaid hotel in Ireland for that night. Spent extra on meals...etc. Aon denied the claim, saying they won't cover...
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Aon
Product
Aon Travel Policy Claim
#1075240
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