Product: Aon Affinity Travel Insurance Clear all filters (24 of 24 reviews match)
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1.0
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We purchased insurance from Aon (Royal Caribbean's insurance protection company) in July before the doctor had given him this information. Of course, Aon took our money but would not pay anything towards the $3000.00 we lost. The doctor also wrote a letter to them....
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Review
#998231 Review #998231 is a subjective opinion of poster.
Service
Aon Affinity Travel Insurance
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
Aon travel insurance is a rip off they take forever with your claim so they can refuse to pay the claim. Getting a reimbursement to change a name is impossible....remember the Carnival cruise was not cancel just needed to change names from one person to another cost...
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#970255 Review #970255 is a subjective opinion of poster.
Service
Aon Affinity Travel Insurance
Reason of review
Poor customer service
1.0
Details
I traveled in August 2016, Worst company that I deal with in my life. They send me to the best hospital I was in Dubai and now they are telling me that I didn't send the forms right. I have submitted the forms every month at lease twice and they keep saying its...
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Review
#964354 Review #964354 is a subjective opinion of poster.
Service
Aon Affinity Travel Insurance
Cons
  • Customer service and luck of support tour customer
Reason of review
Order processing issue
Loss
$1000
5.0
Details
We consulted AON and were advised to fill up a form, gather the proper supporting documents and send it to AON, which we did. We are extremely happy and satisfied to get 100% of the refund for the cost of adjusting the tickets, which was over USD 1,000.00. A big sigh...
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2 comments
Anonymous
#1240558

How long did it take you to get your money back if you don't mind me asking? I had a death in the family, which I was told by an AON representative was the number one reason to be refunded. Provided all the documentation and 4 weeks later haven't heard or received any updates?

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Review
#916522 Review #916522 is a subjective opinion of poster.
Service
Aon Affinity Travel Insurance
Pros
  • Excellent service
Reason of review
Reliable warranty