Product: Aon Affinity Travel Insurance Clear all filters (24 of 24 reviews match)
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2.2
Details

Update by user Sep 17

09/17/19 After AON management review of my claim for the omitted $12.84 lunch on my delay day, a check has been received for the amount.

Original review posted by user Sep 11

I had a trip delay post a return from a cruise in Miami on 07/13/19 to 07/14/19 due to Hurricane Barry which prevented all airlines...
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Review
#1650875 Review #1650875 is a subjective opinion of poster.
Service
Aon Affinity Travel Insurance

Aon - Awful

1.0
Details
We had AON Travel Insurance for a trip with Trafalgar when my 88 year-old mother became very ill. AON in all its wisdom decided that was not an acceptable reason to cancel our trip. I have used several different Travel Insurance companies through the years and have been very pleased. Be assured I will NEVER use AON for anything in anyway ever again.
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Review
#1529665 Review #1529665 is a subjective opinion of poster.
Service
Aon Affinity Travel Insurance
Cons
  • Being denied reimbursement with lies
  • Entire aon claims process including aon customer service
  • Purchased travel insurance and 5 months later not resolved
Reason of review
Bad quality
Loss
$500
Preferred solution
Full refund
Tags
  • Terrible Customer Service
  • Rip Off

Aon in Lindenhurst, New York - Terrible unreliable

1.2
Details
It took over 3 months to begin processing my claim. They never sent me a check, still waiting....
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Review
#1380113 Review #1380113 is a subjective opinion of poster.
Service
Aon Affinity Travel Insurance
We made our final payments the end of May, had to cancel in July in order to schedule surgery (during the planned dates of our cruise), and have been fighting with Aon ever since. I've spoken with representatives probably 10 times, with the claims adjuster 3 times,...
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4 comments
Anonymous
#1601288

We are having same experience. Sorry we didn't see your review in time to save ourselves. Unbelievably bad service.

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Review
#1379776 Review #1379776 is a subjective opinion of poster.
Service
Aon Affinity Travel Insurance
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2300
Preferred solution
Full refund
1.0
Details
My son and I traveled to Fiji for 3 weeks and my Travel Agency, LIBERTY TRAVEL, 1680 US Highway 22, Watchung, New Jersey 07069 highly recommended this AON as a reputable travel insurance company. On our trip , we experienced travel delays, trip interruption, (as we...
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Review
#1362338 Review #1362338 is a subjective opinion of poster.
Service
Aon Affinity Travel Insurance
Pros
  • When i thought we were covered
Cons
  • When they lied to us
  • I have yet to find a reason why anyone would need this service
  • Insurance scam and customer rip off
Reason of review
Problems with payment
Loss
$2500
Preferred solution
Deliver product or service ordered
Tags
  • Travel Insurance
  • Scam
  • Terrible Customer Service
  • Rip Off
  • Robbing people
2.1
Details
Purchased for a group travel trip which was cancelled by parent company; AON FIGHTING my claim to reimburse for lost plane $ that would not transfer to another trip! Every time call company get different answers; even from a supervisor that says will return calls and...
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Review
#1275562 Review #1275562 is a subjective opinion of poster.
Service
Aon Affinity Travel Insurance
Pros
  • Pricing affordable
  • Easy to purchase
Cons
  • Everything about the experience
  • Claim adjustments
  • Claims process entire experience
Reason of review
air $ lost due to trip cancel by co.
Loss
$954
Preferred solution
Let the company propose a solution
really a waste of money DO NOT BUY THIS INSURANCE OF IT IS AON. . Also I have a sever lower disc problem and ended up having surgery nothing would be taken into consideration. I was told Medical would be covered and I had 2 different medical problems and was not...
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2 comments
Anonymous
#1538166

She did not say if this was a prior condition or not. They say right in the policy that they will not cover any pre-exiting condition.

I had back surgery. Three of them. I have problems all the time but if you did not disclose this to the company, they have the right to deny you. I sure hope this does not happen to me.

I did not know I had an ulcer and it decided to bleed out of my bottom and my mouth. Ended up in hospital for 4 days and had to rest for 4 days out of a two week vacation to visit my 89 year old mother.

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Review
#1251705 Review #1251705 is a subjective opinion of poster.
Service
Aon Affinity Travel Insurance
Cons
  • Whole method of business
Reason of review
Poor customer service
Loss
$6000
1.0
Details
Not a regular trip but my Honeymoon!!!!! Had to cancel due to personal reason which Liberty Travel representative stated was not covered by the insurance. Firstly, I never received the full explanation of the insurance until I emailed the liberty travel rep....
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Review
#1249749 Review #1249749 is a subjective opinion of poster.
Service
Aon Affinity Travel Insurance
Cons
  • Needed services not provided
  • Insurance scam
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1700
Preferred solution
Full refund
1.7
Details
Travel Arrangement Protection Trip Cancellation and Trip Interruption Benefits Pre-Departure Trip Cancellation We will pay a Pre-Departure Trip Cancellation Benefit, up to the amount in the Schedule, if you are prevented from taking your Covered Trip due to your, an...
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Review
#1239726 Review #1239726 is a subjective opinion of poster.
Service
Aon Affinity Travel Insurance
Cons
  • Total waste of money
Reason of review
Bad quality

Contact Aon Customer Service

Mailing Address:
122 Leadenhall Street
London, Greater London EC3V 4AN
United Kingdom
Phone:
+44 207 623 5500
All Aon Contacts
3.5
Details
AON travel insurance covered the rest of our claim. We had absolutely no trouble with this company and received an email this morning that our claim has been reviewed and closed and that we will get our cheque in a few days. If you provide all the information they...
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Review
#1194460 Review #1194460 is a subjective opinion of poster.
Service
Aon Affinity Travel Insurance
Pros
  • Very fast processing
  • Excellent service
Reason of review
Good customer service