155 views
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

My best friend is in the marines and is currently stationed at Fort Wentworth. I planned a trip to go see her, but because I was short on cash, arranged to stay with her on base.

Due to training requirements, the days she had off changed and she wouldn't be able to accompany me on the days I was in town. Civilians are not allowed on base unaccompanied by a military official, so that left me on base illegally. I explained this to AON Affinity and was denied reimbursement. That was fine - I can figure it out.

What is not fine is how they minimized my situation by saying "your friend's inability to take a day off isn't a real claim." I interpreted that as I was being mocked and not taken seriously.

On top of that, it took them a horrendous amount of time to respond to my claim, and I was never able to reach them via phone. Again, I am not upset that I wasn't reimbursed, I am upset that I wasn't treated with respect, or like a valued customer.

Reason of review: Poor customer service.

Location: 7 Habersham Ct, Simpsonville, SC 29681, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Aon Reviews

  1. 167 reviews
  2. 19 reviews
  3. 2 reviews
  4. 2 reviews
  5. 16 reviews
Aon reviews