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My son is in the Army stationed at Ft Lee VA. He was told to go ahead and order tickets to fly home to NY which he did with Dad's credit card. He also got travel insurance from this "company" Typical Army, they shipped him to AZ without warning. As such, he filed a...
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1.0
#1146926
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We bought tickets and the travel protection insurance to travel on United from the US to Mexico on Expedia. The afternoon before our flight departure I fell and broke my wrist requiring surgery 3 days later. I called ION promptly to find out what I needed to do. I was...
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#1142367
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I ALSO bought this thinking this was travel insurance in case I needed to change my flight. I bought 2 r/t tickets for my husband and I to fly home to NY for Christmas. We just moved to Colorado and aren’t used to holiday flying with no idea the costs of flights go up...
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1.0
#1135447
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Aon - Very very bad

Aon
#1146038
Very very bad. Their website is terrible. Their site to upload claims forms is impossible to go to. “Upload.travelclim.con” is nonsense and it takes you to unrelated sites. Note that their name “AON” does not appear in the URL.
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Aon - Worst company in the world!!!!!’

Aon
#1139283
1.3
Details
Purchased their trip insurance with Expedia for a flight to Belize and when I found out I was pregnant and didn’t want to be exposed to the Zika virus they refused to refund or credit my tickets!!!
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Aon flight insurance is a fraud!!

Aon
#1129888
1.0
Details
Bought AON flight insurance, had to cancel due to medical issues...gave a signed physician statement but still over 4 months and NO RESOLUTION!! They keep giving me a run around. They are THIEVES!! Don't EVER use their services! You are wasting your money and time!!
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Aon - Total protection package. my BUTT

Aon
#1111363
2.3
Details
My daughter was to go to Japan to see a friend in the Navy. His orders were changed and they’re sending him back to the states. She submitted a claim and the response was “SO SAD TOO BAD, THATS NOT COVERED! This insurance is a scam!!!!
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Alright it is my fault. I didn't read the fine print. I assumed travel insurance meant I paid all the extra money so if I decided to cancel the flight I would be reimbursed. I never assumed that the airline industry would be so corrupt as to allow this to happen to me....
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#1131510
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I am on the military and things change all the time. I bought a ticket through Orbitz a bought a travel protection plan as well from AON. I was ordered to go to training and sent my orders in in hope to get back the money I lost only to find out AON DOES NOT COVER...
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1.0
I didn't like
  • Purchased travel insurance and 5 months later not resolved
  • Rip off
  • Deceptive business practices
#1130287
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I bought this thinking this was just travel insurance. If they went out of their way to make sure I understood it was worthless except for medical emergencies I sure didn't see it. I guess I deserve what I get for assuming travel insurance is travel insurance. No....
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#1129646
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Had to change flights to earlier week and reschedule other flight for week later . Was told by Travelocity we would be able to reschedule if we get this insurance, Turns out time of reissue were told we have to put a claim in to get back reissue fee would take 5...
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#1129436
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I purchased flights for my boyfriend and I. We weren't able to make the trip due to my back being hurt. I got the insurance and then I provided all necessary documentation and they still woudnt refund my money. It takes them multiple days to return an email. In their...
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1.0
#1128920
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After purchasing insurance for a flight, one of us was unable to make the trip due to unforeseen circumstances. Only after you purchase the insurance do you get the small print of restrictions. I called within the required 10 days of purchase to request a refund and...
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I didn't like
  • Runaround with claims to refuse refund or claim
#1128746
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My partner, a 89 year old friend and myself purchased trip insurance for an upcoming, January 2018 trip to our *** in Puerto Rico. We have had to cancel due to the devastation to our home in rural Castaner, which was hit hard. Our power line was taken out, our concrete...
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Anonymous
Jim Schneider

AON ended up paying us for our tickets and all is resolved. We had to go to the Supervisor who took over the case. She resolved it within a month.

1.0
I didn't like
  • Needed services not provided
  • Deceptive business practices
  • Not paying your claim keep saying the check is in the mail
#1126908
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